This is to inform the management of More Supermarket and the person in charge of the Madipakkam More branch.
This evening, on March 22, 2024, around 8:30 PM, I visited More Supermarket located in Madipakkam. Upon entering the store, a staff member at the billing counter asked me to place my bag in the corner. This caught me off guard. When I explained that it was a laptop bag, she responded that it was fine to place the laptop on top of another billing counter. She further commented that if it were not a laptop bag, they would have asked me to keep it in the corner of the store. However, since it contained a laptop, they preferred to keep it near the billing counter. Can you understand what she meant by this?
I was taken aback by her behavior. While there are polite ways to instruct customers, her tone and lack of consideration were disappointing. As a regular customer, I can provide my mobile number to the management to verify the number of orders I’ve placed over the years.
Following her rude response, I was at a loss for words and turned to another employee who told me that this was the store’s policy. When I inquired about the security of my laptop, the rude employee assured me that the store had CCTV cameras, so it was safe.
I requested to speak with the store manager, but the employee claimed to be the duty manager. I attempted to call the number listed in the store, but Veera, the supposed manager, did not answer.
While More Supermarket is known for its quality, one employee’s behavior tarnished its reputation. Are customer relationships being sacrificed for the sake of such employees? Employees should be trained in proper customer interaction.
I left the store without making a purchase following this incident. My concern is not with the rule itself, but rather with how it was communicated. Additionally, More Management should implement a secure storage system for valuable items not permitted inside the premises. Alternatively, they could employ someone to oversee the safekeeping of customers’ belongings by issuing tokens, similar to the system used at Latha Supermarket in Madipakkam.
More Supermarket, known for its fresh grocery and food products, should prioritize training its staff in customer service.
If this grocery store were locally owned, such behavior would not be tolerated, as the owner or manager would oversee employee activities and uphold respect for customers. Unfortunately, as customers, we lack avenues for complaint, resulting in staff members disregarding customer concerns.
One more thing I would like to mention is that whenever I carry milk bags or anything bought from outside, I usually keep those bags in the corner when I enter the store. However, as it is a laptop bag, I am concerned about its safety because More supermarket does not have any token system in place to securely store items.
Initially, I hesitated to escalate this matter to management, but I am fond of More Supermarket, having been a loyal customer for years. Please take appropriate action on this issue. I conclude with a quote.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so.”
மனிதர்களை மனிதர்களாக மதிக்க கற்று கொடுங்கள். அவர் சைகை மூலம் காட்டியவிதம் என்னை மிகவும் பாதித்துவிட்டது. லேப்டாப் பேக் இல்லையென்றால் அப்படி ஓரமாக வைக்க சொல்லியிருப்பேன் என்று அவர் சொன்ன விதம் மோசமானது. இத்தனை வருடங்களாக நான் எந்த பணியாளர்களிடம் காணாத ஒரு செயல். More நிர்வாகம் அவரை மீது கடுமையான நடவடிக்கை எடுக்கவேண்டும் என்பதே என் கோரிக்கை. இதற்கு நீங்கள் எந்தவிதமான நடவடிக்கை எடுத்தீர்கள் என்று எனக்கு தயவுகூர்ந்து தெரியபடுத்துங்கள் அப்பொழுதுதான் நீங்கள் எங்களை போன்ற கஸ்டமர்களை எந்தளவு மதிக்கிறீர்கள் என்று தெரியும். நன்றி.
Update:
After I complained about this to More, the store manager, Veera, called me, and I explained what had happened at that time. She tendered an apology and confirmed that it will not happen in the future.
Subsequently, I received another call from the cluster manager who asked what had happened that day. He admitted that there is no storage facility to keep expensive items. He assured me that it will not happen again in the future.
Thank you to the More management for taking the time to listen to customer feedback.