Identity of the company:
-Creating a Google My Business account:
Your company’s identity is critical in the service industry. You must create a Google business profile and include your location, phone number, email address, and website address if you have one. If possible, add your service listing as a product in Google my business so that customers can gain knowledge about pricing.
-Creating a website for your company:
Both Google Business and social media are limited in what you can add. Your company should have a branding website that expresses all of your details such as the services you provide, the pricing of those services, your works, previous customers, their feedback, offers, contact us form, portfolio, and so on. You have to just spent around 6700 per year for the website. Please contact us to build the website for you at [email protected]
-Creating custom email addresses with your domain:
It is essential to set up custom email addresses such as [email protected] or [email protected], among others, to express your identity in email. Customers will trust your brand if you use personalised email. Many businesses are still not using it, in my opinion. They are unaware that by making this error, they are putting at risk customer trust. Please contact us if you want to create custom domain email.
Customer service:
-Employees are a valuable asset:
No one will sell products in the service industry; it is based on the billable hours of the employees, so service industry owners should be more cautious. I’ve seen many service industries where they can’t keep employees for long because they’ll jump to another company if they offer a better salary; after all, everyone works for money. Isn’t that right?
-What is the best way to keep employees for an extended period of time?
It is literally impossible to keep an employee for a long time unless the company provides good raises each year. Employees may leave small businesses because they cannot afford a high salary. Employees, in my opinion, will jump to a good salary or start a new company once they learn the work. You can keep it for at least two or three years. You must provide bonuses to employees during that time period, as well as credit for their efforts. So, raising the employee’s salary and rewarding him for his efforts thus far is a good way to keep him on board for a little longer.
Digitize the business:
Employees are assets in the service industry, whether it is professional services such as web development, auditing, accounting, event planning, or housekeeping. As a result, service organisations should think about how to properly manage their employees. My advice is that if you want your employees to trust you in the long run, you should digitise your company. It could be website development, human resource management, task management, time management, attendance, or payroll.
Once everything is online, employees will be able to trust the agency and want to work for a long time. This is because it is the owner’s responsibility to track employee hours versus productivity hours. Based on this, you can offer a small bonus based on extra hours worked. So, more hours means more money. Employees will be more motivated to succeed if they are confident that they will meet their goals.Employee salary accounts are not limited to IT companies; any industry can set up a salary account for their employees.
Finally, consider the following:
The service industry is supported by two pillars.
One is a customer, while the other is an employee. As the owner of a service agency, you must implement new ideas in order to balance the needs of customers and employees. You should also not be nervous to digitalise the company, from creating websites to implementing HR software. If you would like to discuss something in greater depth, please contact us at [email protected]. We will help you succeed in your business by implementing innovative ideas.